We love our customers!  The Tea Stop wants to make sure that our customers enjoy every single interaction with our brand - from website to cup to long after the sale.  We want to provide you with an unrivaled positive experience that gets to the very essence of The Tea Stop.

We understand that although tea is meant to be shared and enjoyed, the actual experience of taste and satisfaction is a very personal one – and this is how we treat our customers – on the most personal and individual way possible.  All interactions are personalized toward your needs and all orders are hand-picked and shipped specifically for you.

If for any reason you are dissatisfied with any of our products, please don’t hesitate to contact us.  We are committed to making things right – that’s The Tea Stop’s guarantee.  We understand that not all customers will like the taste of all teas – but we don’t want that to keep you from trying a new tea.  Within 30 days of any purchase of any product, we encourage you to return any items that you are not 100% satisfied with.  And of course, if an item is damaged or we have shipped the wrong item, please don’t hesitate to contact us immediately.

You can purchase from us with 100% confidence – we want to share our love of tea with you for generations to come!

For items that you are not 100% satisfied with or orders that do not live up to our high quality standards, please send item with reason for return to:
The Tea Stop
c/o Returns Dept
100 Dobson Road, # 14
Vernon, CT  06066

For damaged orders or orders that were not filled properly:
For immediate assistance, please call 1-800-556-8470